Shipping & Returns

Shipping and Returns Policy
We want you to love your purchase, so we’ve made our policies clear and straightforward.

Shipping Options

We offer a variety of shipping methods to suit your needs:

  • Standard Shipping within the U.S.: 5-7 business days ($7 flat rate)
  • Expedited Shipping within the U.S.: 2-3 business days ($14 flat rate)

Order Processing

All orders are processed within 1-3 business days. During peak seasons, processing may take a little longer. Once your order has shipped, you’ll receive a confirmation email with a tracking number.

International Shipping

We currently ship to select international destinations. Please note that international orders may be subject to customs fees and duties, which are the responsibility of the customer.

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your items within **30 days** of receiving your order.

  • Conditions: Items must be unworn, in their original packaging, and accompanied by the original receipt.
  • Exclusions: Personalized items, sale items, and gift cards are final sale and not eligible for return.


How to Initiate a Return

1. Contact Us: Email our customer service team at [email@example.com] to request a return authorization.
2. Prepare Your Package: Securely pack your item(s) with the original packaging.
3. Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days. You will receive a confirmation email once your refund has been processed.

Exchanges

If you wish to exchange your item for a different size or style, please initiate a return and place a new order for the desired item. This will ensure a smooth transaction.

Need Assistance?

If you have any questions about our shipping or return policies, please feel free to reach out to our customer service team. We're here to help!

Thank you for shopping with us!

xo, Fresca