FAQ
Frequently Asked Questions
What materials are your jewelry pieces made from? At Fresca, we are committed to using high-quality and affordable materials. Our jewelry pieces are crafted from a variety of materials including 18k gold, Gold filled, Stainless Steel and Rhodium Plating. Each piece is carefully selected to ensure durability and beauty. Be sure to check for each pieces material under product descriptions.
Are your jewelry pieces nickel-free? Yes, our jewelry pieces are nickel-free. We prioritize using hypoallergenic materials to minimize any risk of allergic reactions and ensure comfort for our customers.
How should I care for my jewelry? To maintain the beauty of your jewelry, we recommend avoiding exposure to water, chemicals, and excessive sunlight. Store your pieces in a jewelry box or pouch when not in use, and gently clean them with a soft cloth to remove any dirt or oils. For your convenience, each Fresca order comes individually sealed in anti-oxidation bags and with a cloth jewelry bag.
Do you offer customization or personalized jewelry options? Currently, we do not openly offer customization or personalized jewelry options. However, we regularly update our collections with new designs to offer a variety of styles that suit different tastes and preferences. If you have a specific request you think we can help you with - just message us using the 'contact us' link on our main menu.
What is your shipping and return policy? We offer worldwide shipping with options for standard and expedited delivery. Shipping costs and estimated delivery times vary based on your location. For returns, we provide a 30-day return policy for unworn and undamaged items. Please refer to our Shipping & Returns page for detailed information.
How can I determine my ring size? We provide a ring size guide on our website to help you find your perfect fit. You can also visit a local jeweler to have your finger professionally measured.
Are your jewelry pieces suitable for sensitive skin? Yes, our jewelry pieces are designed with comfort in mind and are suitable for sensitive skin. We use hypoallergenic materials to minimize any potential skin reactions.
How can I contact customer support? For any inquiries or assistance, please contact our customer support team at on instagram @shopfresca_, info@shopfresca.com or through our Contact Us page. We strive to respond to all inquiries promptly and provide excellent customer service.
Are your jewelry pieces suitable for everyday wear? Yes, our jewelry pieces are crafted with durability and versatility in mind, making them perfect for everyday wear. Whether you're dressing up for a special occasion or adding a touch of elegance to your daily ensemble, our pieces are designed to enhance your style effortlessly.